System Articles

Delayed weekly reports

Hi energy savers, We had some technical difficulties at the beginning of the week and held back the weekly reports. We've managed to sort out the issues and will send out the reports soon. Cheers, Our Green Home Team

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System_outage
Dear users, our system maintenance has taken us a bit longer than we expected. You'll notice that the site is slower today and you might not be able to view your data online.  Please don't worry, your data will still be received and stored, and will be available aft...

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System_outage
On Tuesday, 10 November 2015, we'll be undertaking planned maintenance and our service may be unavailable for a short period of time between 10am and 12pm (AEDT). Data will still be received and stored, and will be available after the system is back online.

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System_controls
Dear user, Earlier this week due to a system glitch you may have received an email containing confusing information about your past week's usage or the online status of your energy monitor. Please disregard these emails. In the next 48 hours, you will receive another weekly re...

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Preferences-desktop-notification
Dear users, On Thursday, 28th October 2015, our service may be unavailable for a short period of time between 10am and 12pm (AEDT) to undertake planned maintenance. All your data will still be received, stored, and will become available after the system is back online. Kind regard...

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New set of FAQs

Having trouble with some of the Our Green Home features? Looking to create a budget? Looking to create a tariff? Is your live graph not showing your solar panels? Looking for the iOS application? Our Green Home recently released some new FAQs to answer just these questions! Don't see your ...

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Release 3.0

Whats_new_green
Welcome to the new look of Our Green Home! As you would have noticed, Our Green Home website has been re-designed. This is a result of many months of work behind the scenes, based on user feedback, to simplify the layout and to make it more intuitive. Gone are the old-fashion...

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New Release

Whats_new_green
Dear Users, On Wednesday, 2nd April 2014, Our Green Home site will be unavailable between 10am and 10.15am AEST, while we will be upgrading it to a new version. During this period the site and access to your data on mobile apps may...

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Weekly Budgets

Budgeticon
Did you know that you can set up a weekly budget on Our Green Home? With electricity bills soaring, you may find it hard to predict how high your next bill would be. And in these hectic days you may not always have time to keep an eye on how much money is going out on electricity until you...

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Revised Weekly Reports

Notification
Dear Our Green Home Users, We’ve just sent out revised weekly reports for last week, ending 8 September 2013. As a result of the planned outage last weekend, some devices did not have the time to entirely catch up by the time the scheduled weekly reports were sent on Monday. Some...

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Planned outage

Blackout
Dear Our Green Home users, As you may recall, on 23rd July 2013 due to an unplanned power outage in North Sydney which shut down live data relay server, live data of Our Green Home was disrupted. We have now been advised by Ausgrid that this weekend (7-8th Sep...

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Gg61720170
Dear users, as many of you have noticed, in the evening of July 23rd our services were disrupted and you have received an email titled "Looks like your device is inactive". Please disregard this email. This disruption was caused by Ausgrid undertaking an unpla...

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Release 2.6

Softwareupdate-256
Release 2.6 has been successful deployed last week. The new version contains further visual and logical improvements, including consistency of our new logo across all aspects including emails, a complete overhaul of user activation process, as well as substantial changes to administration to a...

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Website Update

Roadsign
On 4th July 2013, Our Green Home website will be temprarily unavailable between 7pm and 8pm AEST, to allow for a deployment of a new software package for Release 2.6. During this period the site and access to your data on mobile apps may not be available.

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Release 2.5.1

Whats_new_green
Great news - we have upgraded Our Green Home site to new version 2.5.1. The new version contains some visual and logical improvements, including new logo, improved registration process, as well as the long-awaited support for multiple time zones. Below are details of all changes: Time ...

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System Update

Softwareupdate-256
On the 21st May 2013, Our Green Home site will be temprarily unavailable between 6pm and 7pm AEST, to allow for a deployment of a new software package. During this period the site and access to your data on mobile apps may not be available.

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Softwareupdate-256
Today, on the 16th July 2012, Our Green Home site will be temprarily unavailable for a period of about 2 hours, to allow for a deployment of version 2.1 software package.

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Service Downtime

Outage
  Dear Our Green Home User, You may have noticed that since the afternoon of Friday, 15-06-2012 and throughout the weekend, Our Green Home website was offline. This has been caused by a major outage of the Amazon data centre in North Virginia, and has affected not on...

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Release 2.0

Softwareupdate-256
Our Green Home has been sucessfully upgraded to release 2.0 functionality. This is a major milestone as the core and the largest part of this release is the migration of the frontend to the latest technology stack for the server UI platform. Apart from having the most recent fun...

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Minor Maintenance 20-Jan-2012

Softwareupdate-256
Today, on the 20th January 2012, sometime between 5pm EST and 6pm EST, Our Green Home site will be temprarily unavailable for a short period of about 10 minutes. This is to allow for a deployment of a minor maintenance patch.

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